Terms and Conditions

1. Eligibility: The Promotion is open to all UK (England, Scotland, Wales and Northern Ireland), Channel Islands and Isle of Man residents aged 18 or over, excluding employees of the Promoter and its affiliates, agents or participating retailers involved in this promotion, the immediate families of such employees and any other person connected with this promotion.
2. How to participate: Entrants must purchase a qualifying NEFF Appliance within a participating retailer between 10th February 2021 and 9th March 2021 (“the Promotional Period”). Participating retailers will have the official literature and advertising materials from the Promoter.
3. Qualifying Models / Reward Values: The following NEFF appliances are included within this promotion:

4. Reward values are not transferable.
5. Purchases of graded, seconds, replacements and imperfect products are excluded from the promotion.
6. All appliances purchased on a trade or contract basis i.e. non consumer purchases are excluded from the Promotion.
7. How to claim:
   • Each qualifying customer will be eligible to receive a NEFF Prepaid Grocery Card (“the Offer”), loaded with their qualifying reward value.
   • Participating customers must register their claim 30 days after date of purchase and by 30th April 2021 at www.neff-home.com/uk/grocery-card by providing details of their purchase including a photograph of their ENR panel, their ENR (model) number and their full purchase receipt showing the date of sale and the model number purchased. Consumers can register their claim when their product is purchased, however this claim will not be validated before 30 days after purchase date.
   • If an ENR number cannot be provided at the time of the claim because the appliance has not been delivered by 30th April 2021, please visit www.neff-home.com/uk/grocery-card, complete the claim and state when the delivery is expected and complete the claim after delivery has taken place and before 30th May 2021.
   • The Promoter accepts no responsibility for any registrations or final claims that are incomplete, illegible, corrupted, lost, damaged, delayed or fail to reach the Promoter by 30th April 2021.
   • Claim online via www.neff-home.com/uk/grocery-card and follow on screen instructions, or post your claim form to NEFF GROCERY CARD 2021, The Cow Shed, Walnut Tree Farm, Lower Stretton, Cheshire WA4 4PG. A copy of original purchase receipts and a photograph of your ENR panel must be sent with all claim forms. For the avoidance of doubt, copies of deposit receipts and/or order confirmations will not be accepted. Purchasers can call the helpline 01565 747 110 for assistance between 9.00am – 5.30pm, Monday to Friday, however, cannot submit a claim by telephone. (Call charges may vary and we may record and monitor calls).
   • Claims are posted at claimants risk and proof of sending is not proof of receipt.
   • The Promoter reserves the right to investigate and undertake all such action, as is reasonable, to protect itself against fraudulent or invalid claims including, without limitation, to require claimants to provide further verification as to proof of purchase. In addition, the Promoter reserves the right to reject those claims which they believe are fraudulent or invalid.
   • Claimants should allow up to 6 weeks for delivery of the grocery card from the date of the Promoter’s confirmation of claim approval.
   • Customers claiming online must redeem the entire Offer at the time of selecting their card of choice. Any remaining funds will be forfeited.
   • Only physical cards can be claimed.
   • Once customers have received their NEFF Prepaid Grocery Card, to check the balance or transaction history, customers must visit the grocer’s customer services using the details provided on the reverse of the card or within the digital email.
   • Your cards may have been dispatched unloaded, to arrive loaded with value. Please check your card balance before use. Please see below how to check your card balance below:
     o Sainsbury’s – Balances can be checked at checkouts where a till receipt will be printed after each use. You can also call 0800 6363262 or scan your QR code found on the Grocery Card to get a balance.
     o Waitrose – Customers can visit https://www.johnlewis.com/customer-services/prices-and-payment/gift-cards and select check balance.
     o Tesco – You can check your available balance at any Tesco store or by calling 03450 757 757.
     o M&S – Please check online for balance enquiries or contact on phone by calling 0333 014 8777 (local rates apply).
8. Only one prepaid grocery card per eligible NEFF Appliance purchased. The Offer is not transferrable.
9. Your claim will be deemed invalid if (including but not limited to) you:
   • Reside outside of the UK, Channel Islands or Isle of Man;
   • Have not purchased a qualifying Appliance from a participating retailer during the Promotion Period;
   • Have not completed the official online application form correctly;
   • Have not submitted their claim by 30th April 2021;
   • Have not submitted your claim including, Proof of Purchase before 30th April 2021;
   • Have not uploaded a legible original full purchase receipt showing the model number and date of purchase;
   • Have failed in any way to otherwise comply with these Terms and Conditions as determined by the Promoter in its sole discretion.
   • Have not uploaded a photograph of your full ENR number
   • Have not submitted a valid ENR number on application form;
10. Claims on purchases made on Amazon and supplied by a third party will not be accepted. Only claims for products supplied directly by Amazon will be accepted through Amazon purchases.
11. The Offer has no cash value or alternative.
12. Redeeming the Offer is deemed acceptance of these terms and conditions.
13. When using the NEFF Prepaid Grocery card at UK Retailers, you simply need to present it at the point of purchase and the balance will be deducted from the card. Each retailer’s card carries its own terms and conditions, and these can be found on the relevant retailer website with a summary on the NEFF claim form or NEFF website.
14. Please note that Sainsbury’s and Tesco Grocery Cards cannot be redeemed online.
15. Insofar as permitted by law, neither the Promoter, nor its agents or distributors will, permitted by law, be responsible or liable to compensate the purchaser or other bearer, or accept any liability, any personal loss or injury occurring whilst using the Offer, neither can they guarantee the quality and/or availability of the services offered when using the Offer and cannot be held liable for any resulting personal loss or damage. Your statutory rights are unaffected.
16. The “gift” will not be paid in the event that the product purchased is returned to the relevant retailer.
17. The Promoter reserves the right to change the terms and conditions, and void, cancel, suspend or amend the Promotion where it becomes necessary to do so in the event of circumstances beyond its reasonable control.
18. Personal data collected for the purposes of the Promotion only and will be processed in accordance with the provisions of the Promoters privacy policy, which is available at www.nefftreats.co.uk/grocerycardfeb2021/privacy-and-cookies
19. All correspondence regarding this offer should be directed to NEFF GROCERY CARD 2021 Promotions, The Cow Shed, Walnut Tree Farm, Lower Stretton, Cheshire WA4 4PG. If for any reason you encounter a problem please call 01565 747 110 for assistance. Calls from a landline are charged at a national rate. Calls from mobiles are charged at your carrier’s rate, please check with your telephone service provider for exact charges.
20. The Promoter’s decision regarding any aspect of the Promotion is final and binding.
21. Any question concerning the legal interpretation of the rules will be based on English law and the Courts of England and Wales will have exclusive jurisdiction.
22. This Promotion is carried out and facilitated by the Marketing Lounge Partnership on behalf of the Promotor.
23. The Data Controller and Data Processor (as defined in the General Data Protection Regulations ((EU) 2016/679)) is the Marketing Lounge Partnership of The Cow Shed, Walnut Tree Farm, Lower Stretton, Cheshire WA4 4PG
24. Promoter: NEFF, a division of BSH Home Appliances Limited, a company registered in England and Wales under company registration no. 01844007, and whose registered office is at Grand Union House, Old Wolverton Road, Wolverton, Milton Keynes, Buckinghamshire, MK12 5PT.