Terms and Conditions

1. The NEFF Denby 2021 Promotion is the offer by the Promoter of a gift of up to £150 Denby e-code (the “Gift”) to purchasers on purchases of selected Neff Laundry, Ovens, Hobs, Hoods and Refrigeration models. Claims are valid for purchases made between 5th May 2021 and 25th May 2021 and for which the Promoter has received a completed and valid claim 30 days after purchase and by 25th June 2021. Please note that Purchasers will not be able to choose their Gift during the redemption process and that the Gift will be in the form of Denby e-code which can be used at www.denbypottery.com .

2. No other offers can be claimed in conjunction with the NEFF Denby Promotion.

3. This is a consumer only promotion and full details of the ‘Gift’ breakdown are available at www.neff-home.co.uk/denby-promotion.

4. The NEFF Denby 2021 Promotion only applies to purchases of the following NEFF appliances with the corresponding Gift value:

5. Purchases of graded, seconds, replacements and imperfect products are excluded from the Promotion.

6. All appliances purchased on a trade or contract basis (i.e. non consumer purchases) are excluded from the Promotion.

7. The promotion is open to residents of the United Kingdom, Channel Islands, Isle of Man and Northern Ireland only, excluding employees of the Promoter and employees and close family members of retailers.

8. The Promotion, which starts on 5th May 2021 and runs until 25th May 2021, only applies to purchases made on or between these dates. The Promoter must receive a completed and valid claim by 25th June 2021.

9. The Promotion is offered via the retailer Appliances Direct only and this participating retailer will have the official advertising literature.

10. How to Claim:
    a) In order to claim the Gift, claimants must fully complete the online claim form by providing details of their purchase including a photograph of their ENR panel, their ENR (model) number and their full purchase receipt showing the date of sale and the model number purchased.
    b) Claims must be received by the Promoter no later than midnight on the 25th June 2021 and the Promoter will not accept any claims received subsequently.
    c) If an ENR number cannot be provided at the time of the claim because the appliance has not been delivered by 25th June 2021, please state when the delivery is expected and complete the claim after delivery has taken place and before 25th June 2021.
    d) A copy of original purchase receipts must be provided for claim forms. For the avoidance of doubt, copies of deposit receipts and/or order confirmations will not be accepted. Purchasers can call the helpline 01565 656 460. Lines are open Monday to Friday 9am to 5.30pm excluding Public and Bank Holidays.

11. Claims are posted at claimants’ risk and proof of sending is not proof of receipt.

12. The Promoter reserves the right to investigate and undertake all such action, as is reasonable, to protect itself against fraudulent or invalid claims including, without limitation, to require claimants to provide further verification as to proof of purchase. In addition, the Promoter reserves the right to reject those claims which are, in their opinion, fraudulent or invalid.

13. The Gift will not be paid in the event that the product purchased is returned to the relevant retailer.

14. Claims on purchases made on Amazon and supplied by a third party will not be accepted. Only claims for products supplied directly by Amazon will be accepted through Amazon purchases.

15. Claimants should allow up to 30 days for the email containing the Denby e-code to be sent, from the date of the Promoter’s confirmation of claim approval.

16. Denby can only be claimed when a valid email address is provided on the claim form. Any online claims will require an email address to be entered before submitting a claim for an e-code. If a postal claim form is received for an e-code and a valid email address is not present, the customer will need to submit their email address to complete the claim.

17. For any queries in relation to the Denby gift please contact 01565 656 460. Lines are open Monday to Friday 9am to 5.30pm excluding Public and Bank Holidays.

18. Where the Denby ecode may become unavailable, the promoter reserves the right to substitute it for the cashback value.

19. All claim forms and copy purchase order receipts, once received by the Promoter, will become its property and will not be returned to claimants therefore please ensure you keep a copy. The decision of the Promoter in all matters is final and binding and no correspondence shall be entered into.

20. By submitting a claim, claimants agree to be bound by these terms and conditions.

21. In the unlikely event that a claimant is unhappy with their NEFF appliance and wishes to return it for a full refund, such refund is conditional upon return of the Gift i.e Denby ecode.

22. The Promoter reserves the right to withdraw, extend or amend the terms of this promotion at any time due to circumstances beyond its control.

23. All correspondence should be sent to NEFF Denby 2021 Promotion' Marketing Lounge Partnership of The Cow Shed, Walnut Tree Farm, Lower Stretton, Cheshire WA4 4PG.

24. The Promotion is subject to the laws of England and Wales and the courts of England and Wales shall have non-exclusive jurisdiction.

25. The Promoter is Appliances Direct, a company registered in England under company registration no. 04171412, whose registered office is at Unit A Trident Business Park, Leeds Road, Huddersfield, West Yorkshire, HD2 1UA.

26. This Promotion is carried out and facilitated by the Marketing Lounge Partnership on behalf of the Promoter.

27. The Data Controller and Data Processor (as defined in the General Data Protection Regulations ((EU) 2016/679)) is the Marketing Lounge Partnership of The Cow Shed, Walnut Tree Farm, Lower Stretton, Cheshire WA4 4PG. The privacy policy for the Marketing Lounge Partnership can be found at https://nefftreats.co.uk/privacy-policy